Refund Policy
Last updated: April 1, 2023
Thank you for choosing to dine with TheFutureOfNow. We value your patronage and strive to provide top-quality dishes and service. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy applies to the food and beverages ordered through our website, thefutureofnow.sbs, or purchased directly at our location at 00184, Italy, Rome, Pizzeria Napoletana.
Cancellation Policy
If you need to cancel your order, please call us immediately at +39 06 4890 7495. Orders can only be canceled before they have been prepared. If we have not started preparing your food, you will receive a full refund to your original method of payment in the same currency, which is €.
Refund for Quality Issues
If you are dissatisfied with the quality of the food or beverage you received, please contact us within 2 hours of receiving your order. Provide a detailed description of your issue and, if possible, include photographic evidence. We will investigate the matter and, if we determine that the product was not up to our standards, we will offer an exchange or a full refund.
Refund for Incorrect or Incomplete Orders
If your order is incorrect or incomplete upon delivery or pickup, please inform us as soon as possible. We will ensure that any missing items are delivered to you promptly, or we will issue a refund for the missing items.
Returning Goods
As we deal with perishable goods, we do not accept physical returns of food items. However, if your complaint is about the quality or accuracy of the order, we encourage you to contact us to discuss the issue.
Refund Processing
Once your return is received and inspected, we will send you an email to notify you that we have considered your refund request. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow for up to 7 business days for the refund to be credited to your account.
Exchanges
In the rare event that you receive a damaged or defective product, we will gladly exchange it for the same item. Please call us with your order number and details about the product issue.
Contact Us
If you have any questions on how to return your item or about our Refund Policy, please contact us at +39 06 4890 7495 during our business hours.
Policy Modifications
TheFutureOfNow reserves the right to update or modify this refund policy at any time without prior notice. Your use of the TheFutureOfNow website following any such change constitutes your agreement to follow and be bound by the policy as changed. We encourage you to review this policy whenever you purchase products from us or use our services.